Product Repair Request FormPlease complete the following form. Once the form has been submitted, a technical support representative will contact you within 24 business hours to issue a RMA and provide shipping instructions. Alternatively, e-mail technical support at Support-EnterpriseAccess@L1ID.com (Americas) or Support-Intl-EnterpriseAccess@L1ID.com (International) and a support representative will contact you within 48 business hours.
If you require Sales Support, please complete the Sales Support Contact Form instead, or e-mail
Sales-EnterpriseAccess@L1ID.com (Americas) or
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Please include any applicable instructions for delivery person to locate your premises.
Please provide a serial number and a description of the issue for EACH unit for repair.If there are more than 10 units for repair, please e-mail Support-EnterpriseAccess@L1ID.com (Americas) or
Support-Intl-EnterpriseAccess@L1ID.com (International).Instructions on locating serial numbers on Bioscrypt products:1. On the back label of the unit 2. Through the VeriAdmin program (unit parameters - general tab) 3. On the pack-list that came with the shipment 4. On the box the unit came in
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